Best Guide On How To Use JumiaPay As An Online Payment Option [2022]

Jumia Pay
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Best Guide On How To Use JumiaPay As An Online Payment Option [2022]

Jumia needs no introduction. The company is the biggest online e-commerce marketplace for electronics, and fashion among others targeting several African countries. Since its inception, it has grown to become the most trusted brand for customers all over Nigeria and Africa in total.

The company is also a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, which simplifies transactions among participants active on the platform. The company has partnered with more than 110,000 active sellers in Nigeria.

The constant transaction between thousands of sellers and buyers on its platform gave rise to the creation of their online payment system which is JumiaPay. JumiaPay enables you to make more secure, trusted, instant, and cost-effective payments.

In this post, we’re going to look at how we can efficiently use JumiaPay to conduct our transactions on Jumia either as a seller or as a customer.

What is JumiaPay

JumiaPay, formerly known as JumiaOne, is a complete payment platform that lets you pay for orders, airtime recharge, utility bills, hotel booking, and so much more. The payment platform acts as a gateway to provide for all Jumia services.  It keeps user data safe and obeys all safety and security standards.

It is free to download, and it allows you to make payments and bring online services together.

Why Use JumiaPay?

Well, the answer to this question is simple.  You should use JumiaPay because it is the simplest, easiest, fastest, and safest way to make payments.

How To Use JumiaPay As Online Payment Option

Nevertheless, there are unique services JumiaPay offers to users; they include:

  1. A 24/7 service. JumiaPay is accessible every minute, hour, day, week, month, and year. You can always count on it to be available anytime you want. 
  2. JumiaPay provides several services to its users. With it, you can access various digital services like ordering food, hotel bookings, and many more.
  3. JumiaPay provides minimal fees for users. That means it doesn’t incur extra charges on the bill as most payment platforms do.
  4. Also, it allows you to make money from using the website. This means you can earn cashback or commission after every recharge, purchase made, or referral.
  5. JumiaPay provides convenience to all users. 

How to Sign up on JumiaPay?

To sign up for JumiaPay, follow these simple steps:

  1. Login to your seller center accounts using your account details (email and password).
  2. After you log in, click on “Settings,” and go to “Your Profile.”
  3. Click on “Payment Method,” then press “Register.”
  4. Click on the displayed link.
  5. Type in your email address as in the seller’s center and click “Create an account.”
  6. Create your business account by typing your business name
  7. Then confirm the account you want to link to your seller center account.
  8. After, check the seller center if you now have JumiaPay as a payment method.

If you don’t have the JumiaPay app on your phone, you can easily go to the Google play store and download it.

Then, use your Jumia login to access the app. If you don’t have an account, you can log in with Facebook or your Gmail. Then, fill in the needed details and signup.

JumiaPay automatically creates an account once you purchase on Jumia. But this option is only available if you choose JumiaPay as a payment option. JumiaPay then saves your email and requests a password for security.

And in case you can’t log in or have forgotten your password, just do this:

  1. Go to the Jumia homepage.
  2. Click on the “forgot your password” button.
  3. Enter your registered email address used in opening the account.
  4. Jumia will send you an email to reset and recover your password.

Now that you have registered for JumiaPay for business, here is how you can use the payment option using the steps below.

How to use JumiaPay as a Payment Option

Using JumiaPay as a payment method is very easy. There are two ways you can use JumiaPay; the debit card method and the card transfer method.

To pay with your debit card.

  1. Purchase your choice of items from Jumia
  2. Click on checkout
  3. Choose a payment method
  4. Choose JumiaPay as your means of payment.
  5. Select a debit card option, pick a bank and fill in your details.
  6. Choose the card option and input info
  7. click on “Make Payment.”

And that’s it. You just made a payment with your debit card.

To pay with a bank transfer.

  1. Purchase on your choice of  items from Jumia
  2. Click on checkout
  3. Choose a payment method
  4. Select “Bank transfer” as your “Payment method.”
  5. Add your ten-digit account number for first-time users and your account name. 
  6. If your bank details are already saved, then just click on them.
  7. Your bank will send you a one-time code to your registered number.
  8. Enter the one-time code and click “Enter” to confirm the transaction successfully.

And voila! Your transaction is successful.

To verify your payment method.

To verify your payment method and avoid stories that touch, send a mail with the following information to [email protected]

  1. JumiaPay Business Account Name
  2. JumiaPay Business Account ID
  3. Seller Center Store Name
  4. Phone Number
  5. First and Last name of bank account
  6. Bank Name
  7. Last four digits of the account number
  8. Bank Verification Number (BVN)

This process duration can take up to 48 hours. After it is approved, your account details will appear under the payment option. Also, every transaction will appear under the “transaction” option.

How to withdraw from your JumiaPay 

For JumiaPay for business, to withdraw your cash from the wallet, follow the steps below:

  1. login to your “JumiaPay for  business” account
  2. After, go to “Balance and Withdraw,” then click on withdraw.
  3. Input the amount you want to withdraw
  4. Confirm the information for withdrawal by clicking “Confirm” 
  5. The transaction is done.

How to  use “Contact us” on JumiaPay

To point out any issue in regards to JumiaPay, click on the “Contact us”  icon.  You can also send a mail to [email protected]  You can use the “Contact us” if you want to delete or deactivate your JumiaPay account.

Some JumiaPay FAQ

1. Can I link multiple stores with one bank account number?

Yes, you can. You can use one bank account for multiple stores. In this case, the seller has to create only one JumiaPay Business Account, add the bank account details and get it verified then link this JumiaPay Business Account to all his stores.

NB: One Bank Account can’t be added to multiple JumiaPay Business Accounts. But a single JumiaPay Business Account containing one bank account can be linked to multiple stores.

2. How do I unlink accounts?

You can unlink your account by following the steps below;

From the seller center, go to your Settings -> Your Profile -> “Change My Account”

Log in with the desired email. Select the desired JumiaPay Business Account from the list of accounts associated with the email or click “Create new business account”

Lastly, click confirm.

3. How do I delete/deactivate accounts?

You can demand to delete your account by sending a mail to [email protected] stating the JumiaPay Business ID or email, the account is linked, and the last 4 digits of the bank account. Jumia will respond and delete the account. 

4. What is the withdrawal limit per cluster of sellers?

The withdrawal limit is 200,000 naira as of the time of writing.

5. What do I do when there is a conflict between an existing Jumia pay customer account and a Jumia Pay Vendor account

If you want to use the account details attached to the customer account as opposed to the account details attached to the vendor account, Jumia will need to delete the account from the customer account to enable you to add it to the business account. 

You can send an email to [email protected] requesting for the account number to be deleted from the customer account.

6. How do I reset my Jumia Pay password?

 Click on the forgot password button

7. I have sent several emails for verification but I am yet to get confirmation that the account has been verified.

Please login here  with the JumiaPay business account to confirm if you have been verified.

8. An error has occurred when trying to create a JumiaPay Account?

After typing your email address, click on create an account and not log in.


JumiaPay for business is a platform that helps businesses that are in partnership with Jumia. It provides sellers with flexibility, a faster payment method, and a single payout option. Jumiapay can be used by everyone at any time. And now that you have adequate knowledge about JumiaPay, you can begin to experience the best payment system out there.

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